We are here to help…

What shipping cost has the orders on Rototom Store?
  • Spain Peninsula and Balearic Islands: €6.
  • Canary Islands, Ceuta and Melilla: €12,50.
  • Europe,  : €14.
  • Europe (no EEC),  : €17
  • Rest of the world: 30€.
How can I pay?

Our system accepts the vast majority of credit and debit cards. Payment is made in a secure environment using Redsys‘s payment gateway, with SSL on all communications, which prevents interception of information by third parties.

If you prefer you can pay with Paypal or by bank transfer.

How long will the delivery take?

As a general rule, packages are sent within 24 hours after receipt of payment, through a courier service, unless the order is made on holidays, in this case the shipment will be made the net business day to the confirmation of the order.

You will receive a confirmation email after payment, and another order sent when it has been deposited with the transport company.

The delivery of the orders is estimated at a maximum of 72 hours for Spain and 96 hours for Europe from the reception of the mail of confirmation of shipment.

Is it safe to shop at Rototom Store? Is my data protected?

Our servers use SSL (Secure Sockets Layer), the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data transmitted between the web server and browsers remains private and integral.

Our system accepts most major credit and debit cards. Payment is made in a secure environment through a payment gateway with SSL on all communications, which prevents interception of information by third parties. Confidentiality is assured in all communications established during the transaction.

The credit card data is not provided to the merchant but is hosted on Redsys’s secure servers, this company has the 3D Secure standards of Visa and MasterCard.

What exactly happens after placing an order?

As a general rule, packages are sent within 24 hours after receipt of payment, through a courier service, unless the order is made on holidays, in this case the shipment will be made the net business day to the confirmation of the order.

You will receive a confirmation email after payment, and another order sent when it has been deposited in the transport company.

Delivery of orders is estimated at a maximum of 72 hours for Spain and 96 hours for Europe from the reception of the mail of Shipping confirmation.

Shipping costs include handling and packaging costs, as well as postal charges. These transportation costs may vary according to the total weight of the package or the current promotion. We try to select the fastest and cheapest transport company for you. If your package is retained in customs in the case of countries outside of UE, we try to minimize the customs expenses; These will be borne by the customer.

If your package is retained in customs in the case of countries outside of UE, we try to minimize the customs expenses; These will be borne by the customer.

If for some reason you would like to combine two orders in one, let us know and we will deduct the relevant shipping costs.

For any other issue related to this issue, ask for your tracking number of the package… do not hesitate to contact with us.

Will I receive an invoice for my order?

Yes, you will receive an invoice by email. You can also download it from your account if you wish.

Can I call you by phone?

Yes, you can call us at +34964305220.

We will attend you from 9:30 am to 6 pm (CET) on weekdays.

Store Rototom as an e-commerce site has payment platforms with certifications in information security management complying with the most demanding standards of the card payment industry to provide you with the best shopping experience in an encrypted, private and secure environment.

PAYPAL

After confirming your cart, you will be redirected to the PayPal payment gateway through a secure connection (SSL encryption).

If you have an account you just need to accept the payment; if not, you can also pay easily and quickly with a guest account with your credit or debit card number and confirm the shipping address.

This payment method allows you to be covered by Paypal’s guarantee and assistance.

CREDIT CARD (VISA, MASTERCARD) THROUGH VIRTUAL TPV

You can pay directly with your credit card through Redsys’s payment gateway.

BANK TRANSFER

If you are one of those people who still do not trust putting your card number online, you can make the payment through your online banking or by visiting your local branch.

In the transfer you must put as a reference the order number you will find in your purchase confirmation.

DISCOUNT CHECK

If you have received a discount code in your mail or via postal mail, put it in the shopping cart before validating the purchase. If you encounter any difficulty in adding it, please do not hesitate to contact us.

PRODUCT AVAILABILITY

Low stock left?

Normally we only make a few units of each design, so if you like a particular model do not hesitate to buy it as soon as possible, as they could be sold out quickly.

Types of availability:

  • Available only on web: This product will not be available at the Festival, it is only possible to purchase it online.
  • Coming soon: Product is in production. Approximate delivery date is indicated. Sometimes you can purchase the product now and wait for us to ship it when it is ready.
  • Out of stock: This product is no longer available. We may no longer manufacture it. If you are interested in an out of stock product, please contact us.
  • Pick up at Festival:This product can be picked up at the Rototom Store at the Rototom Sunsplash Festival. These are usually bulky or expensive to ship. We will send you a coupon to redeem at the Festival (if you buy other products without this label in the same cart they will be sent to your home with the coupon).

PRODUCT SIZES

A detailed table of measurements and size correspondence is included in the description of each product. But if you have any questions, please do not hesitate to contact us.

FABRICS AND CARE

We are committed to natural and organic fabrics, in line with the philosophy of the festival, so we are constantly searching for suppliers and manufacturers that guarantee high quality standards, environmentally friendly techniques and decent working conditions.

We want to take care of those around us as well as you, to make a responsible merchandising that is different from the simple commerciality, collaborating with associations and small businessmen with whom we have a close relationship.

We also provide you with the washing and care instructions for the garments you purchase; here is the table that translates the symbols that appear in the descriptions:

We always work to offer you the best price and the fastest shipments; these may vary depending on the volume, weight, the destination of the package or the time the order was placed.

At the moment of checkout we will show you the different methods available for the best possible shipping; if there is only one option, this is the best price we have found in your area.

You may find discounts or free shipping, depending on where you live and the amount of your purchase. You will find information about promotions on the website or when you finalize your order.

Shipping times may vary between 24 h and 96 hours, depending on the destination, from the receipt of the shipping confirmation e-mail.

If you want to place an order outside Spain and you have urgency for any reason to receive your package do not hesitate to contact us, we will do everything possible to get it to you asap.

The deadlines indicated above may be affected for the Balearic Islands, Ceuta, Melilla and remote areas. Also in the Canary Islands, due to the DUA tax.

Please note that deliveries are made on working days only.

If your package is retained in customs in case of non-EU countries, customs charges will be borne by the customer, although we will always try to keep them as low as possible.

After the completion of your order you will receive a confirmation email, when we are ready to send it to you (we have managed and generated the labels for shipping) you will receive a tracking number of your package, so you know at all times where it is and the approximate time of delivery.

We always ask for your telephone number so that the delivery service can contact you in case of any problem or to arrange a time to come to your home.

If you have any problem or delay in your delivery, do not hesitate to ask us for help by calling us during office hours at +34 670587724 or writing to us through the online form.

Although, we are currently unable to offer totally free returns, we do our best to offer you the best service and compensate for this small inconvenience.

CHANGES

If for any reason you don’t like the item or want to change the size, don’t worry contact us and send us the item using the cheapest postal service to:

Rototom Store
Mosén Elías, 14
12560 Benicasim
SPAIN

We will resend you the desired item with free shipping and a gift to more than offset the cost of your shipment.

REFUNDS

If after your purchase at Rototom Store you are not satisfied with an item, you have 15 days after receipt of your order to request its return by writing us through the online form, so that we can send you the return labels or you can send it yourself by the postal service that is cheaper for you.

No return shipping cost will be charged if you send it through your postal service and the full amount of the items will be refunded to the payment method used for the purchase.

You will only be responsible for the return shipping costs, which will be equivalent to the shipping costs if we send you the courier.

The merchandise must be returned in the same conditions in which it was sent, in case you need a smaller package, you can use the original plastic packaging by turning it over, sealing it properly, and sticking the labels that we will provide you with.

The refund will be made as soon as the returned goods have arrived at our warehouse.

We will be in contact with you throughout the process.

You will have the two options to make the return:

Return costs may vary depending on whether you send it to us through a postal service or choose to pick it up at your home. You choose how you prefer to return it, we will inform you of the costs of each option.

WHAT HAPPENS IF MY ORDER ARRIVES DAMAGED?

Rototom Store guarantees that the products meet high quality standards, we ask manufacturers and suppliers all seals and certificates (bio, sustainable, solidarity) consistent with our philosophy. If your order has been damaged during shipment or appears to be defective, please write to us within 6 months of receipt of your order.

If you notice the defect after 6 months and it can be proven that the defect is greater than normal wear and tear, please contact us.

Under EU law, you are entitled to a minimum 2-year warranty at no cost to you to return the product and be refunded the full cost of your item. This 2-year warranty period begins as soon as you receive your order at home.

As a general rule, you may only ask us for a partial or full refund when it is not possible to repair or replace the goods. In any case, we will try to make you satisfied and compensate you for this inconvenience.

Send us an email





    If you prefer, you can call us by phone, during office hours, at +34964305220 or write us by mail to:

    Rototom Store
    C/Mosén Elías, 14
    12560 Benicasim
    Spain